Shipping & Returns
Halsbrook offers free standard shipping for all orders within the continental United States. An additional charge applies for Alaska and Hawaii. Halsbrook does not ship internationally at this time. Expedited and rush shipping options are available for an additional charge.
Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.
At Halsbrook, customer satisfaction is always our top priority. If you are not perfectly satisfied with your purchase, we will happily accept your timely return - of unworn, unwashed, or defective clothing.*
We offer free shipping for all returned items sent back within 21 days of receiving your merchandise.
*Please note: Final sale items may not be returned.
How to Make a Return:
- Within 21 days of receiving your package, please place items back in the box and send back to us with the enclosed UPS Return Label.
- Please include the packing slip with your reason for return.
HOW TO ARRANGE YOUR PACKAGE PICK-UP:
- Within 21 days of receiving your merchandise, simply drop off your package at your local UPS facility (www.ups.com).
Or, schedule a pickup with UPS by calling 1-800-742-5877. Your return postage is complimentary.
- Please remember to write your reason for return on the packing slip and include it in your package. Attach the UPS
shipping label to the outside of the box and seal your package.
- We will notify you by email once your return has been received. Returned items will be credited to the original form of payment up to 20 business days after our distribution center receives the merchandise.
- As always, please contact us by email ([email protected]) or by phone (1-855-448-2332) with any questions.
Please carefully read our return policy to ensure that we can proceed with your request as quickly as possible.
- If you send back your return after the 21-day window, the distribution center will not accept the package, so please
contact Customer Care before sending. It is at the discretion of Halsbrook whether or not to accept merchandise that is
sent back later than 21 days. If a late return is accepted, additional fees will be applied.
- Please use the return label that was included in the package for your return. Using a return label from a different order
will cause delays in processing your return.
- Items marked FINAL SALE may not be returned. Final Sale items will be marked as such on the website prior to your
- Items must be returned new, unused and with all original Halsbrook and Designer garment tags still attached. Any forms
of authenticity, such as cards, dust bags, and leather tags must also be included.
- Items must be returned in their original Halsbrook packaging.
- Returns that are damaged, altered, or worn will not be accepted for return. The merchandise will be sent back to the
customer unless it has been approved by Halsbrook.
- All items undergo quality reviews before they are sent out. Should a product be faulty, please contact us immediately.
We can offer alternatives such as exchanges or repairs.
- We make every effort to display items as accurately as possible on the Halsbrook.com site. However, computer monitors
vary; we cannot guarantee the accuracy of your monitor’s color display.
- If you are shipping your merchandise to a P.O. Box, a return label will not be provided in your package. Please contact
Customer Care at [email protected] and one will be emailed to you.
If you would like to exchange sizes, please place a new order for the new size and return the size that doesn’t fit.
Requests for price adjustments will only be honored if the merchandise was purchased at full price and if it is marked down within 5 days of purchase date. Please call Customer Care (1-855-448-2332) or email [email protected] to arrange.