Shipping & Returns

Halsbrook offers FREE Standard shipping (Ground) for all orders within the continental United States. An additional charge applies for Alaska and Hawaii. Halsbrook does not ship internationally at this time. Other shipping options are available for an additional charge: Standard Plus (Ground shipping with prioritized fulfillment at our warehouse), Expedited (2nd Day Air) and Rush (Next Day Air).

Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.

At Halsbrook, customer satisfaction is always our top priority. If you are not perfectly satisfied with your purchase, we will happily accept your timely return - of unworn, unwashed, or defective merchandise. A refund will be credited to the original form of payment, less a $9.95 return postage fee. An additional charge applies for Alaska and Hawaii.

• Returns must be sent back within 30 days of delivery. It is at the discretion of Halsbrook whether or not to accept merchandise that is sent back later than 30 days, and additional fees may apply.
• Items marked “FINAL SALE” may not be returned. Final Sale items will be marked as such on the website prior to your purchase.
• Items must be returned new, unused and with all original Halsbrook and Designer garment tags still attached. Any forms of authenticity, such as cards, dust bags, and leather tags must also be included.
• Items must be returned in their original Halsbrook packaging.
• Returns that are damaged, altered, or worn will not be accepted for return. The merchandise will be sent back to the customer unless it has been otherwise approved by Halsbrook.
• All items undergo quality reviews before they are shipped to customers. Should a product be faulty, please contact us immediately. We can offer alternatives such as exchanges or repairs.
• We make every effort to display merchandise as accurately as possible on our website. However, computer monitors vary; we cannot guarantee the accuracy of your monitor’s color display.
• To ensure a positive shopping experience for all of our customers, if we identify an unreasonable return pattern, we may restrict or refuse future orders from such customers. We also reserve the right to close accounts in our sole business discretion.

HOW TO MAKE A RETURN:

• To start a return, please visit our returns portal.
• After you are done with the returns portal, you will receive an email with an RMA number for your return. Please write down this RMA number on your packing slip and be sure to include it with your returned order. Failure to do so will cause delays in processing your refund.
• For your convenience, we include a FedEx return label in your package, unless your order includes a FINAL SALE item or your order is shipped to a P.O. Box. You may also download and print a FedEx return label when you log in to your Halsbrook account on our website and view your order details. You may also contact Customer Care at customercare@halsbrook.com to request a return label.
• Within 30 days of receiving your merchandise, please place back in the box the item(s) you are returning and the packing slip with your RMA number, attach the FedEx return label to the outside of the box and seal your package.
• Please use the return label that was included in the package for your return. Using a return label from a different order will cause delays in processing your return.

HOW TO ARRANGE YOUR PACKAGE PICKUP:

• Within 30 days of receiving your merchandise, simply drop off your package at your local FedEx drop off location (https://local.fedex.com/en-us). Or, schedule a pickup with FedEx by calling 1-800-463-3339. You will be responsible for any pickup fees that FedEx may charge.
• We will notify you by email once your return has been received. All successfully returned merchandise will be credited to the original form of payment 7-10 business days after our distribution center receives and processes the merchandise.

We are pleased to offer free exchanges within the continental United States – no return postage fee and free standard shipping (Ground) for the exchange order. An additional charge applies for Alaska and Hawaii. Items marked “FINAL SALE” may not be exchanged.

• To start an exchange, please visit our returns portal.
• Please follow all other instructions under HOW TO MAKE A RETURN.

Requests for price adjustments will only be honored if the merchandise was purchased at full price, and if it is marked down within 5 days of the purchase date.

As always, please contact Customer Care by email (customercare@halsbrook.com) or by phone (1-855-448-2332) with any questions about returns, exchanges or price adjustments.