RETURNS & EXCHANGES
** Purchases made from November 22nd, 2013 onward can enjoy an extended return policy - returns must be received back by January 10th, 2014.**
At Halsbrook, customer satisfaction is always our top priority. If you are not perfectly satisfied with your purchase, we will happily accept your timely return - or exchange - of unworn, unwashed, or defective clothing.*
We offer free shipping for all returned and exchanged items sent back within 14 days of receiving your merchandise. Merchandise must be received back at Halsbrook within 30 days to qualify for full refund.
*Please note: Final sale items may not be returned.
- Within 14 days of receiving your package, please place items back in the box and send back to us with the enclosed UPS Return Label.
- Please include the packing slip with your reason for return.
- If, instead, you would like to exchange the item, please contact customer care at: 1-855-448-2332.
Within 14 days of receiving your merchandise, simply drop your package off at your local UPS facility (www.Ups.com). Or, book a collection with UPS by calling 1-800-823-7459. Your return postage is complimentary.
Please remember to write your reason for return on the packing slip and to include it in your package. Attach the shipping label to outside of box and seal your package.
We will notify you by email once your return has been received and processed. Please allow 10 to 14 days for the processing of your return.
Please be advised that merchandise returned after 30 days may be accepted at the discretion of Halsbrook and may only be refunded as a store credit.
As always, please contact us by email (firstname.lastname@example.org) or by phone (1-855-448-2332) with any questions.
All successfully returned items will be credited to the account that was originally used to purchase the item.
Final Sale items may not be returned.
The cost of your returned item(s) is automatically deducted from your next purchase. Store credit is valid for one year. Please be aware that you may need to pay any cost difference.
Your account will be credited for the return and charged for the new item. We provide free standard shipping on your new order. Please note that exchanges are subject to stock availability.
Requests for price adjustments will only be honored if the merchandise was purchased at full price and if it is marked down within 5 days of purchase date. Please call customer care (1-855-448-2332) or email email@example.com to arrange.
Please carefully read our return policy to ensure that we can proceed with your request as quickly as possible. Returns
- Items must be returned new, unused, and with all the original Halsbrook and designer garment tags still attached. Any forms of authenticity, such as cards, dust bags, and leather tags must also be included.
- Items must be returned in their original Halsbrook packaging. A restocking fee of $10 will be deducted from the refund if packaging is not included in the return.
- Returns that are damaged, altered, or worn will not be accepted for return or exchange, and merchandise will be sent back to the customer.
- To ensure quick processing time, please send all items you wish to return from an order in one shipment.
- We make every effort to display items as accurately as possible on the Halsbrook.com site. However, computer monitors vary; we cannot guarantee the accuracy of your monitor’s color display.
- We quality control-check each item before sending it. Should a product be faulty, please contact us immediately. We can offer alternatives such as exchanges or repairs.
Delivery by Hanukkah: Wednesday, Novemver 27
- Ground: Wednesday, November 21
- Rush: Monday, November 25 by 10am EST $25
- Overnight: Tuesday, November 26 by 10am EST $50
Delivery by Christmas: Wednesday, December 25
- Ground: Wednesday, December 18 by 10am EST
- Rush: Saturday, December 21 by 12pm EST $25
- Overnight: Monday, December 23 by 10am EST $50
- Messenger Service: Monday, December 23 by 1pm EST $25 **Manhattan Customers Only